Facilities and Services
Swimming Pools & Outdoors
Occidental Cozumel features 3 pools, one for relaxation, another for activities and one kids pool.
All of them are available year round, thanks to the enviable Mexican climate that lets you go for a dip any time.
The complex is surrounded by a tropical mangrove, offering beautiful scenery and perfectly manicured gardens. A pleasure for the senses that will not leave anyone unaffected.
Diving enthusiasts are in luck, as the Occidental Cozumel hotel is located close to the beautiful Palancar Reef, considered one of the 5 best scuba diving destinations in the world. Guests seeking rest and relaxation can sunbathe on one of the best beaches that the island has to offer, with crystal clear waters and white sand.
Occidental Cozumel has two tennis courts, ideal to enjoy exercising.
Occidental Cozumel also has complete on-site water sports facilities including kayaking, windsurfing, sailing and snorkeling.
It has a diversified program of sports activities, including volleyball, water aerobics, water polo and a scuba diving demonstration; plus a fully equipped gym.
Scuba diving fans there are various packages available that also include offshore excursions. Diving courses are also offered at the Pro Dive Mexico center, which include certification and equipment rental.
One of the most engaging experiences is the opportunity to go night diving: if you turn off your lights and move the water you can see the bio luminescent plankton sparkling around. Creatures that hide during the day now come out and it is very common to find huge crabs eating on top of the coral and to find lobsters, octopus and eels swimming freely.
The kid’s club will help children enjoy all the services offered by this wonderful Mexican resort.
Occidental Cozumel has a children’s pool, in addition to supervised activities and a playground.
The Occidental Cozumel hotel has a wide range of entertainment and leisure options for the whole family. 4 bars and a nightclub with a DJ provide the ideal place to enjoy a pleasant evening, have a cocktail or dance to the rhythm of Caribbean music.
Occidental Cozumel organizes diving excursions in the surrounding nature reserve, as well as visits to the Mayan ruins of Tulum and Chichen Itza, declared a World Heritage Site by UNESCO in 1988. Definitely an architectural sight worth beholding at least once in a lifetime.
Health & Wellness
The Occidental Cozumel hotel features a full spa with many personalized treatments as well as a sauna.
It also includes hot tubs that complement this unique experience of comfort and absolute well-being.
The spa’s services include a great variety of massages: Swedish, sports, aromatherapy, hot stones, reflexology... it also offers unique treatments like exfoliation, body wraps and facials.
The beauty salon offers waxing, manicure and pedicure, and hairdressing. Everything you need to be radiant while on vacation.
Its full custom packages offer the opportunity to enjoy various treatments and exclusive services designed for the most discerning guests.
- Free Wi-Fi for Royal Level guests
- Free parking
- 24-hour room service (additional cost applies)
- 24-hour front desk
- Currency exchange
- Tourist information
- Luggage storage
- Concierge service
- Babysitting/child services (upon request and subject to charge)
- Laundry service (subject to charge)
- Banquet/meeting rooms
- Business center
- Souvenir shop
The Royal Level is a boutique-style hotel within the Occidental Cozumel experience for those who prefer superior and exclusive services and facilities. This section gives you exclusive access to the Royal Level area, a private pool, exclusive tables in La Carreta restaurant, along with other services within the Grand Cozumel Resort. The Royal Level at the Occidental Cozumel Resort is like a boutique hotel within a resort.
- Free Wi-Fi inside the Royal Level area
- Free parking at the hotel
- Private access
- Free 24-hour room service
- 24-hour front desk
- Luggage storage service
- Personalized check-in and check-out
- Bowl of fresh fruit upon arrival
- Bathrobe and slippers
- Pillow menu
- Concierge service
- Turndown service
- Exclusive areas and gardens
- Private restaurant serving the most exquisite cuisine
- Pillow menu and Etro toiletries
- Exclusive whirlpool bath
- Great spa service with sauna
Meetings & Events
- Room for indoor events and group meetings
- Capacity for 30 to 90 people
- Professional event planner
- Access to Wi-Fi and state-of-the-art equipment